Last Updated: January 12, 2026
Welcome to birtamod.online ("we," "us," "our," or "Platform"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-vendor marketplace platform.
By using birtamod.online, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Platform.
birtamod.online is a multi-vendor marketplace platform operating in Nepal, connecting vendors and buyers across the country. We facilitate transactions between vendors and buyers but do not directly sell products.
Account Registration Information: - Full name - Email address - Phone number - Username and password - Date of birth - Gender (optional)
Vendor-Specific Information: - Business name and registration details - Tax identification number (PAN) - Bank account information - Government-issued identification documents - Business address and contact information - Business category and description
Buyer Information: - Shipping addresses - Billing addresses - Payment information (processed through third-party payment processors)
Transaction Information: - Purchase history - Order details - Payment amounts - Shipping preferences - Communication with vendors
Communications: - Messages sent through our Platform - Customer support inquiries - Feedback and reviews - Survey responses
User-Generated Content: - Product listings and descriptions - Product images and videos - Reviews and ratings - Comments and forum posts - Profile information
Device and Usage Information: - IP address - Browser type and version - Operating system - Device identifiers - Mobile network information - Pages visited and time spent on pages - Click patterns and navigation paths - Referral URLs - Search queries within the Platform
Location Information: - Approximate location based on IP address - Precise location (if you grant permission) - Shipping and billing addresses
Cookies and Tracking Technologies: - Session cookies - Persistent cookies - Web beacons - Pixel tags - Local storage - Analytics tools
We may receive information from: - Social media platforms (if you connect your account) - Payment processors - Shipping and logistics providers - Identity verification services - Marketing partners - Public databases and credit bureaus (for fraud prevention) - Other users (such as when they refer you or leave reviews)
We process your personal information based on:
Contract Performance: To provide our services as outlined in our Terms of Service
Legitimate Interests: To improve our Platform, prevent fraud, and conduct business operations
Legal Obligations: To comply with applicable laws and regulations
Consent: For marketing communications and certain data collection activities (you may withdraw consent at any time)
When you make a purchase, we share relevant information with the vendor, including: - Your name - Shipping address - Contact information - Order details
Vendors are independent parties and are responsible for their own data practices.
We share information with third-party service providers who perform services on our behalf: - Payment processors (e.g., eSewa, Khalti, banks) - Shipping and logistics companies - Cloud hosting providers - Email service providers - Analytics providers - Customer support tools - Marketing platforms - Security and fraud prevention services - Identity verification services
These providers are contractually obligated to protect your information and use it only for specified purposes.
We may share aggregated or de-identified information with advertising partners to: - Display targeted advertisements - Measure ad performance - Conduct market research
We do not sell personally identifiable information to advertisers.
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.
We may disclose your information when required by law or in response to: - Court orders or subpoenas - Law enforcement requests - Government investigations - Legal proceedings - Protection of our rights or property - Emergency situations involving safety
We may share your information with third parties when you provide explicit consent.
Information you post publicly (such as reviews, comments, or public profile information) may be viewed by anyone.
We retain your information for as long as necessary to: - Maintain your account - Provide our services - Comply with legal obligations - Resolve disputes - Enforce our agreements
Specific Retention Periods: - Account information: Duration of account plus 3 years after closure - Transaction records: 7 years (for tax and accounting purposes) - Communication records: 3 years - Marketing data: Until you unsubscribe or 2 years of inactivity - Server logs: 90 days
After the retention period, we will delete or anonymize your information unless required by law to retain it longer.
You have the right to: - Access your personal information - Request a copy of your data in a portable format - Receive information about how we process your data
You can update or correct your information through: - Account settings - Contacting customer support - Requesting corrections via email
You may request deletion of your personal information, subject to: - Legal obligations to retain certain data - Legitimate business needs - Ongoing transactions or disputes
You can: - Restrict processing of your information - Object to certain types of processing - Opt-out of marketing communications - Disable cookies through browser settings
You can opt-out of marketing emails by: - Clicking "unsubscribe" in any marketing email - Adjusting your account notification settings - Contacting us directly
You cannot opt-out of transactional or service-related communications.
You can control cookies through: - Browser settings (most browsers allow you to refuse cookies) - Privacy settings on the Platform - Third-party opt-out mechanisms
Note: Disabling cookies may limit Platform functionality.
To exercise any of these rights, contact us at: - Email: privacy@birtamod.online - Privacy Request Form: [URL] - Phone: [Phone Number]
We will respond to your request within 30 days.
We implement reasonable technical and organizational measures to protect your information: - Encryption of data in transit (SSL/TLS) - Encryption of sensitive data at rest - Secure data centers - Access controls and authentication - Regular security audits - Employee training on data protection - Incident response procedures
We do not store complete credit card or debit card information. Payment processing is handled by PCI-DSS compliant third-party payment processors.
You are responsible for: - Maintaining the confidentiality of your account credentials - Using a strong, unique password - Notifying us immediately of any security breaches - Logging out after using shared devices
No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Our servers are primarily located in Nepal. If you access the Platform from outside Nepal, your information may be transferred to and processed in Nepal or other countries where our service providers operate.
By using the Platform, you consent to the transfer of your information to countries with different data protection laws than your country of residence.
We ensure appropriate safeguards are in place for international transfers.
The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, contact us immediately. We will delete such information from our systems.
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.
When you use third-party services integrated with our Platform (such as social media login or payment processors), their privacy policies apply to their collection and use of your information.
If you connect your social media accounts, we may collect information from those platforms according to their privacy settings and policies.
Essential Cookies: - Required for Platform functionality - Enable authentication and security - Cannot be disabled
Performance Cookies: - Analyze how users interact with the Platform - Help us improve functionality - Provide usage statistics
Functionality Cookies: - Remember your preferences - Personalize your experience - Store language settings
Advertising Cookies: - Display relevant advertisements - Measure ad effectiveness - Prevent repeated ads
We use third-party cookies from: - Google Analytics - Facebook Pixel - Advertising networks - Social media platforms
You can manage cookies through: - Browser settings - Cookie consent banner - Opt-out tools provided by third parties
Some browsers transmit "Do Not Track" signals. Our Platform does not currently respond to these signals, as there is no industry standard for compliance.
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
We do not sell personal information as defined by CCPA.
To exercise these rights, contact us at privacy@birtamod.online.
If you are in the European Union, you have rights under the General Data Protection Regulation:
To exercise these rights or file a complaint with a supervisory authority, contact us at privacy@birtamod.online.
We may use automated decision-making for: - Fraud detection and prevention - Credit risk assessment for vendors - Personalized recommendations - Advertising targeting
You have the right to: - Request human review of automated decisions - Express your point of view - Contest the decision
We may update this Privacy Policy periodically to reflect: - Changes in our practices - Legal or regulatory changes - New features or services
Material changes will be notified via: - Email to registered users - Prominent notice on the Platform - In-app notification
The "Last Updated" date at the top indicates when the policy was last revised. Continued use after changes constitutes acceptance of the updated policy.
For questions or concerns about data protection, contact our Data Protection Officer:
Name: DPO ONLINE
Email: privacy@birtamod.online
Phone: 0411712737
Address: Birtamod-1, Jhapa, Nepal
For privacy-related questions, concerns, or requests:
General Privacy Inquiries:
Email: privacy@birtamod.online
Phone: 0411712737
Data Subject Requests:
Email: privacy@birtamod.online
Mailing Address:
birtamod.online - Privacy Department
Birtamod-1, Jhapa District
Nepal
Response Time: We aim to respond to all inquiries within 30 days.
If you believe we have violated your privacy rights or have concerns about our data practices:
Vendors who collect personal information from buyers through the Platform must: - Comply with applicable privacy laws - Have their own privacy policy - Use buyer information only for order fulfillment - Protect buyer information appropriately - Not use buyer information for unauthorized marketing - Delete or anonymize buyer information when no longer needed
Vendors are independent controllers of the data they collect and are responsible for their own privacy practices.
By using birtamod.online, you consent to: - Collection of information as described - Use of information for specified purposes - Sharing of information as outlined - International data transfers - Use of cookies and tracking technologies
You may withdraw consent at any time by: - Closing your account - Opting out of specific data processing activities - Contacting Privacy
Withdrawal of consent may limit your ability to use certain Platform features.
This Privacy Policy is written in English. Translations may be provided for convenience, but the English version governs in case of any discrepancy.
BY USING BIRTAMOD.ONLINE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO ITS TERMS.
© 2026 birtamod.online. All rights reserved.
Last Reviewed: January 12, 2026
Next Review Date: July 12, 2026